User Experience Research

I have been working in UX since 2018, and below you will find a selection of my completed projects.

Photo by UX Store on Unsplash.

Watch Together

Instagram x Messenger

During my internship at Facebook, I conducted a study examining the user's behavior and reasons for watching visual content with a friend across Facebook and Instagram messaging platforms.

Co-watching visual content helped users feel “normal” during the pandemic.

The research relied on a six-diary study with follow-up interviews among friendship dyads and triads who regularly use Instagram's or Facebook's video-chatting platforms. The results of this study helped with the launch of this feature and informed the onboarding campaign for the users.

Mobile Patient Charting

ZOLL Data Systems

To improve the user experience of pre-hospital charting, ZOLL Data Systems came up with a prototype of their online tool on mobile devices. When testing the prototype's functionality, I observed a 48-hour shift of a flight crew in a remote Nevada critical care agency.

One of the most pertinent issues in pre-hospital patient charting is repeated information entry. Users, EMT's and paramedics often jot the information on a piece of paper or a glove when on the scene, fill out the patient chart partially while transporting on a tablet or laptop, and complete the form on a desktop before the end of the shift.

Time

Flight crews have significantly more time while transporting than ground EMTs and paramedics. For that reason, they prefer to complete as much of the chart as possible.

Stamps

Pre-hospital professionals often cannot fill out the longest portion of the chart with procedures until they are back on the base. Many use heart monitors to stamp procedure times. This information is not available until they download the monitor's report from the server.

Buff Portal

University of Colorado Boulder

The project Unified Student Experience aimed to bring together all student-facing platforms at the University of Colorado Boulder. Buff Portal was the first home-grown platform at the university, and it created a single place entry for over 100 different services. What sets Buff Portal apart from other similar initiatives is that it was developed with the help of students at every step of the way through their inclusion in UX initiatives.